Bonjour,
Nous avons planifié un voyage à Berlin, en train, au départ de Bâle. Billets réservés directement sur le site de Deutsche Bahn. Nous avons reçu un message que nous avons du mal à comprendre. Il est dit que nous notre billet est valable sur d’autres trains, mais que nous devons effectuer une nouvelle réservation…
Notre train est affiché sur le site. Même nom, même horaire.
Voici le message :
# Timetable change for your journey to Basel SBB on XXXXX 2024: Travel schedule no longer possible
*Good evening *
Due to a timetable change, your journey from Berlin Hbf to Basel SBB onXXXXX 2024 cannot be carried out as described. Click “Get current information here” for alternative journey options to your destination.
The requirement for you to travel on a specific train on your booked connection has been lifted. This means you can also use your ticket on other Deutsche Bahn long-distance trains (e.g. ICE/IC/EC), as well as local trains and S-Bahn trains.
Please note that you must book a new reservation if your connection requires one (e.g. trains to France).
You can book a new seat for your new connection if one is available. You can submit the costs for the unused original reservation for reimbursement. You can do so via the digital passenger rights claim system Digital passenger rights.
Alternatively, you can contact your sales point or the Passenger Rights Service Centre in 60647 Frankfurt.
Sincerely yours
Deutsche Bahn
Qui peut m’aider ? merci !