Je déconseille absolument la compagnie avianca pour les vols internes en amérique du Sud. Mon vol a été annulé, j’ai perdu le circuit que j’avais réservé en amazonie et je n’ai reçu aucun compensation d’Avianca qui m’écrit 1 an après ma demande de remboursement
Initially we want to inform you that for Avianca, it is very important that our passengers and flights arrive at their destination at the estimated time, however, the flights are subject to change, which can be derived as a consequence of an internal or external cause to the company, showing up before, during or unexpectedly at the last minute.
On this occasion, AV809 was canceled due to a last minute crew member’s medical incapacity. Our mission as an airline is to take you to your destination in optimal conditions, which is why we may be forced to reprogram these itineraries looking for the welfare of the operation and all of our travelers as is stipulated in our contract of carriage signed by both parties https://www.avianca.com/co/en/contract-of-carriage. It is important to highlight that the compensation is not contemplated, you requested the refund of your ticket and this affectation also is considered external cause.
We consider pertinent to mention, when our travelers have additional and independent contracts, initially acquired with us, unfortunately if there are connection losses, hotel reservations, etc; it is not possible to exonerate or assume penalties in which the client must incur for terrestrial portions, maritime, lodging or similar.
We apologize for the inconveniences and the discomfort caused. We hope that these situations, will not be an impediment to continue assisting you in your future travel plans, and allow us to change the perception that is taken from our service due to these events.
