Forum Namibie

Remboursement Namibia Wildlife Resorts

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Dernière activité le 31/07/2020 à 13:46 (consulter)

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Lili2013
Le 29 juin 2020
Bonjour à tous,
Je souhaiterais savoir si certains ont reussi à se faire rembourser les réservations de camps dans les parcs nationaux (dans mon cas Etosha)? Ayant annulé plus de 60 jours avant mon arrivée, ils annoncent un remboursement à 80%. Mais le temps passe et rien n'arrive... Certains ont-ils déjà obtenur un versement sur leur compte? 
Je vous remercie. Lisa

Re: Remboursement Namibia Wildlife Resorts

Signaler
Isade
Il y a 2 semaines
Bonjour,

Voici le mail de réponse que j'ai reçu le 30/07 suite à ma demande de remboursement  faite le 24/07.

Dear Sir/Madam, Thank you for your mail refund claim received.
Unfortunately, due to an unprecedented volume of refund requests, a severe backlog, and limited staff, we are still experiencing inevitable delays in addressing the fallout of the pandemic.Your refund request, as with all refund requests, is very important to us. Please rest assured, we are processing refunds requests as swiftly as circumstances will allow.What I can tell you is that our finance department is refunding in chronological order and that they cannot advise when exactly the refund will be processed.NWR is refunding on a month-to-month basis for bookings dating back as from March 2020.
NWR requests for further patience in this matter. We apologize for any inconvenience, and thank you for your patience, and understanding.Kind regards,

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